Privacy Policy

Introduction

Collective OS, Inc. (“Collective,” “Company,” “we,” or “us”) respects your privacy and is committed to protecting it through compliance with this policy.

This policy describes the types of information we may collect from or about you and our practices for collecting, using, maintaining, protecting, and disclosing that information in connection with the Collective OS website at https://www.joincollectiveos.com, the Collective OS application at https://app.joincollectiveos.com, and any mobile applications or other interfaces through which we make the Collective OS platform available (collectively, the “Services”). Your use of the Services is also subject to our Terms of Use.

This policy applies to personal information we collect:

• Through the Services.
• When you create or use an account, communicate with us, or otherwise interact with the Services.
• From Members and Authorized Users that submit, upload, connect, or otherwise make information available through the Services.
• From third-party data providers, licensors, aggregators, public sources, professional and business information sources, news and event sources, and other sources used to provide the Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Services, you acknowledge this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy).

Children Under the Age of 18

The Services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn that we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have information from or about a child under 18, please contact us at support@joincollectiveos.com.

Information We Collect About You and How We Collect It

We collect personal information from several sources, depending on how you interact with the Services and whether information about you is included in the sales intelligence made available through the Services:

• Directly from you. For example, when you create an account, subscribe to the Services, contact us, complete a survey, or otherwise provide information to us.
• From Members and Authorized Users. Our business customers and their users may provide information to the Services directly or through connected accounts, systems, or data sources.
• Automatically. We may collect information about your use of the Services and the device or browser you use to access them, including through cookies and similar technologies.
• From third-party and public sources. We may obtain information from data providers, licensors, syndicators, aggregators, professional and business information sources, publicly available sources, news and event sources, and other third parties.
• Through integrations. If a Member or Authorized User chooses to connect a third-party account, platform, or data source to the Services, we may receive information from that source in accordance with the permissions granted through the applicable integration.

Information You or a Member Provides to Us

The information provided directly to us or through the Services may include:

• Account and profile information. Names, business contact information, employer, title, role, login credentials, organization information, and other information used to establish and administer Member Accounts and Authorized User access.
• Member-provided data. Information, data, content, records, files, contacts, and other materials submitted, uploaded, connected, integrated, or otherwise made available by a Member or its Authorized Users, including information relating to employees, customers, prospects, business contacts, and other third parties.
• Communications. Records and copies of correspondence, including email addresses and the content of communications, if you contact us.
• Survey and feedback information. Responses to surveys, feedback requests, and other research or product-development communications.
• Transaction information. Information relating to subscriptions, purchases, invoices, and payments. Payment card information may be collected and processed by third-party payment processors, such as Stripe, and we may receive related transaction information.
• Search and interaction information. Search queries, selections, preferences, and other information you provide when using the Services.

Information We Obtain from Third-Party and Public Sources

Because the Services provide sales intelligence, we may collect and combine information from third-party and public sources. Depending on the source and the relevant individual or company, this information may include:

• Business and professional contact information, such as name, business email address, business telephone number, employer, title, role, department, and professional profile information.
• Company information, including industry, size, location, business activities, products, services, and other firmographic information.
• Professional relationships, affiliations, and other information that may help identify connections or potential paths to relevant business contacts.
• Publicly available news, events, announcements, and other information relating to companies, industries, or business professionals.
• Other information made available by third-party data providers or through integrations enabled by a Member or Authorized User.

We may analyze and combine the information described above to generate inferences and sales intelligence, such as potential purchasing interest, company or contact rankings, likely decision-making roles, relationship paths, recommendations, and similar insights. These inferences may not always be accurate or complete.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Services, we may use automatic data collection technologies to collect:

• Usage Details. Details of your access to and use of the Services, including traffic data, logs, pages or features viewed, searches, interactions, and other usage information.
• Device and Connection Information. Information about your device and internet connection, including IP address, device identifiers, operating system, browser type, and network information.
• Cookies and Similar Technologies. We may use cookies, web beacons, pixels, and similar technologies to operate the Services, remember preferences, understand usage, maintain security, and improve performance. You may be able to control cookies through your browser settings, although disabling cookies may affect the functionality of the Services.

Third-Party Services and Integrations

The Services may use or integrate with third-party services, including hosting, analytics, communications, payment processing, data, and other technology providers. Those third parties may collect or receive information as necessary to provide their services to us or, where applicable, directly to you. If you choose to connect a third-party account, platform, or data source to the Services, the information we receive will depend on the permissions and settings associated with that connection. Third-party services are also subject to their own privacy policies and terms.

How We Use Your Information

We may use the information we collect, including personal information:

• To provide, operate, maintain, secure, and support the Services.
• To establish and administer Member Accounts and Authorized User access.
• To provide sales intelligence and related functionality, including identifying companies that may be relevant to a Member, enriching company and contact information, generating rankings and buying-intent signals, identifying potential decision-makers, and mapping potential relationship paths.
• To combine, analyze, organize, and derive insights from Member-provided information, third-party data, public information, and other information available through the Services.
• To develop, test, improve, and enhance the Services, including features, analytics, algorithms, models, and recommendations, and to create aggregated or de-identified information for our business purposes.
• To process subscriptions and transactions, administer credits or usage limits, and carry out our obligations and enforce our rights arising from contracts.
• To communicate with you about your account, the Services, support requests, product updates, and other administrative matters.
• To protect the security, integrity, and availability of the Services; prevent fraud or misuse; and comply with legal obligations.

For any other purpose disclosed to you at the time information is collected or with your consent.

Disclosure of Your Information

We may disclose aggregated or de-identified information that does not reasonably identify an individual without restriction, subject to applicable law.

We may disclose personal information that we collect or receive:

• To Members and Authorized Users. Professional and business contact information, company information, sales intelligence, and related information may be made available to our business customers and their Authorized Users as part of the Services.
• To service providers. To contractors, vendors, data providers, payment processors, hosting providers, analytics providers, and other third parties that support our business or help us provide the Services.
• To subsidiaries and affiliates. To our subsidiaries and affiliates for purposes consistent with this policy.
• In connection with a business transaction. To a buyer, investor, lender, or other successor or transaction participant in connection with an actual or proposed merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar transaction.
• For legal and safety purposes. To comply with law, regulation, legal process, or governmental request, or where we believe disclosure is necessary or appropriate to protect the rights, property, security, or safety of Collective, our customers, users, or others.
• At your direction or with your consent. To fulfill the purpose for which information is provided or as otherwise directed or authorized by you.

Your Choices About How We Use and Disclose Your Information

• Cookies and Similar Technologies. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Services may be inaccessible or may not function properly.
• Marketing Communications. You may opt out of promotional emails from us by using the unsubscribe mechanism in those emails or by contacting us at support@joincollectiveos.com. You may still receive transactional or administrative communications about your account or the Services.
• Third-Party Integrations. You may be able to manage permissions for connected third-party accounts or services through the applicable third party or through settings made available in the Services.

Residents of certain states may have additional rights regarding their personal information. Please see Your State Privacy Rights below.

Accessing and Correcting Your Information

Authorized Users may be able to review and change certain account information through the Services. Members may also manage certain information associated with their Member Account and Authorized Users.

You may contact us at support@joincollectiveos.com to request access to, correction of, or deletion of personal information, subject to applicable law. If your information appears in the Services but you do not have an account with us, you may also contact us at that address. We may need to verify your identity before completing a request, and certain information may be retained where permitted or required by law.

Your State Privacy Rights

State consumer privacy laws may provide residents with additional rights regarding personal information. Depending on the law that applies to you, these rights may include the right to request access to or a copy of personal information, correction, deletion, or portability, and the right to opt out of certain processing or disclosures that are treated as a sale, sharing, or targeted advertising under applicable law. You may also have the right to appeal a decision regarding a privacy request. We will not discriminate against you for exercising rights provided by applicable law.

To exercise an applicable privacy right, contact us at support@joincollectiveos.com or at the mailing address below. We may request information reasonably necessary to verify your identity and request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

California’s “Shine the Light” law (California Civil Code Section 1798.83) may also permit California residents to request certain information regarding disclosures of personal information to third parties for their direct marketing purposes. Requests may be submitted using the contact information below.

Changes to Our Privacy Policy

It is our policy to post changes to this privacy policy on this page. If we make material changes to how we treat personal information, we may provide additional notice through the Services or by other appropriate means. The date this privacy policy was last revised is identified at the top of the page. We encourage you to review this policy periodically for updates.

Contact Information

To ask questions or comment about this privacy policy, our privacy practices, or your privacy rights, contact us at:

Collective OS, Inc.
402 Pine Bark Lane
Hendersonville, NC 28739
support@joincollectiveos.com